When a customer calls a brand’s 1-800 number, their experience interacting with the call center agent can make or break their brand loyalty.
https://voicetechpodcast.com/wp-content/uploads/2020/03/speech-analytics-for-customer-experience-Alissa-Pagels-Minor.jpg 630 1200 Editorial https://voicetechpodcast.com/wp-content/uploads/2018/11/logo_voicetechpodcast_horiz_border.png Editorial2020-04-14 09:00:162020-03-27 15:40:14The TRUE Voice of The Customer
https://voicetechpodcast.com/wp-content/uploads/2019/10/speech_analytics_companies.jpg 630 1200 Carl Robinson https://voicetechpodcast.com/wp-content/uploads/2018/11/logo_voicetechpodcast_horiz_border.png Carl Robinson2019-10-16 11:48:472019-10-16 12:02:16Top 10 Speech Analytics Companies
Speech analytics companies extract the information buried in recorded speech audio. Here is our pick of the top speech analytics companies out there.
- Open Source NLU – Alan Nichol, Rasa – Voice Tech Podcast ep.0734th August 2020 - 10:07
- Text-to-Speech Wizardry – Niclas Bergstrom, ReadSpeaker – Voice Tech Podcast ep.07220th July 2020 - 15:36
- Someone to Practice With – Elie Dordek, ShanenLi – Voice Tech Botcast ep.07113th July 2020 - 13:56
- Conversational Components – Yaki Dunietz, CoCo – Voice Tech Podcast ep.0706th July 2020 - 09:27