When a customer calls a brand’s 1-800 number, their experience interacting with the call center agent can make or break their brand loyalty.
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When a customer calls a brand’s 1-800 number, their experience interacting with the call center agent can make or break their brand loyalty.
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When a customer calls a brand’s 1-800 number, their experience interacting with the call center agent can make or break their brand loyalty.
A voice-enabled strategy for brands to thrive in a pull-driven market environment.
Podcasts are the obvious choice for those in the voice industry to both share their ideas, and to keep up with everything that’s going on. Here I present my pick of the 8 best podcasts that cover voice technology and conversational user interfaces.