On the show this week, we welcome Stacey Zuniga, the VP of Financial Services at ENACOMM, a FinTech provider of intelligent interactions and customer authentication for banks and financial services companies. Also joining us for the conversation is Kelly Burdette, the Senior Vice President of Digital and Product at Bank Independent – a customer of ENACOMM.
Talking with both the technology provider and the client about how voice banking was implemented on Alexa makes for a well-rounded discussion. You will learn about the rationale behind the project and, from Kelly’s perspective, what it is like to compete with other banks and stay ahead of the curve.
Our guests explain the benefits of voice banking, including improved accessibility, convenience, security, and human connection. Then Stacey explains the challenges of building financial-grade authentication with the platforms, the bidirectional exchange of information and the necessary changes to integrate the voice platform with the existing systems. We also cover some of the security issues of voice banking and payments, the latest technologies such as voice biometrics, and the importance of multi-factor authentication.
This conversation is particularly relevant considering that it revolves around a service that most of us will inevitably engage, and listeners will hear use cases for how this technology is expected to change the lives of both young and old.
Links from the show:
- Stacey Zuniga on LinkedIn
- Kelly Burdette on LinkedIn
- ENACOMM
- Bank Independent
- Bank of America
- Chase
- Jack Henry & Associates
- Bose
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