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A.I. Service Desks – Muddu Sudhakar, Aisera – Voice Tech Podcast ep.083

Muddu Sudhakar Aisera

Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.

We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers. Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.

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About the author

Carl Robinson
Carl Robinson

Carl is the host of the Voice Tech Podcast. Since launching in April 2018, Carl has conducted scores of in-depth interviews with voice industry experts, building one of the most well known media brands in the voice AI space.

He also publishes Voice Chops Tuesday, the number 1 voice technology newsletter, enjoyed by thousands of voice tech fans each week.

Carl is a startup founder, product manager and data scientist, and recently presented a model for voice emotion conversion at ICASSP 2019.

To contact Carl, use the links in this box to send an email, tweet or message.

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