Conversation Analysis – E. Stokoe, L’boro, S. Albert, Tufts

Dec 23, 2018

Elizabeth Stokoe is Professor of Social Interaction at Loughborough Uni in the UK, and Saul Albert is a Postdoctoral Research Associate at Tufts University in Massachusetts, United States. Their latest research shows us how to influence the outcomes of conversational interactions, and we discuss the implications of this for voice technology.

We cover what conversation analysis is, with examples from different conversation settings such as first dates, crisis negotiation, and sales calls. Then we discuss the use of nudging to encourage action, and the ethical implications of persuasive voice interfaces. We also arrive at a shocking discovery that today’s conversational interfaces are, in fact, not conversational at all! 

This is a thought provoking episode that explores the fundamental mechanisms of conversation that we as technologists are trying to emulate. it’s especially useful for anyone involved in designing or promoting conversational interfaces, and will make you think about conversation in a whole new way. Subscribe to the podcast and listen now! 

Links from the show: 

Find us here:


★ Support this podcast on Patreon ★

Author

Search

Related

5 Fantastic French Startups – Vivatech 2021

5 Fantastic French Startups – Vivatech 2021

Five different french audio startups explain what their companies’ missions are as they’re interviewed at the Vivatech 2021 mega-conference in Paris, France. One french company that stood out was Cogneed, which focuses on the power of AI specifically when it comes to...

Conversation Design Festival – Hans van Dam, CDI

Conversation Design Festival – Hans van Dam, CDI

Hans van Dam is the CEO of Conversation Design Institute, a company that teaches a human-centric workflow to conversation design which has proven itself in organisations around the world. This is Hans’s second appearance on the show, the first one being in episode 51...

Real-time Voice Changer – Jaime Bosch & Alex Bordanova, Voicemod

Real-time Voice Changer – Jaime Bosch & Alex Bordanova, Voicemod

Jaime Bosch is the co-founder CEO of Voicemod, a massively popular real-time voice manipulation, augmentation & soundboard application for Windows PC. He is joined by Alex Bordanova, Director of Audio Experience at Voicemod. Based in Valencia, Spain, Voicemod has...