Getting Started – Steve Tingiris, Dabble Lab – Voice Tech Podcast ep.067

Steve Tingiris Dabble Lab

Episode description

Today on the show, we welcome Steve Tingiris. Steve is a leader in the field of voice development, a serial entrepreneur, and amazingly he still codes everyday. He’s the founder of Dabble Lab, which builds tech products and tools to automate business workflows with a strong focus on AI-powered digital assistants and voice. He also runs the hugely popular DabbleLab YouTube channel.

The topic of today’s show is getting started with voice development. Here, we hear from Steve about the various stages of his entrepreneurial journey, his experience working with clients, the many challenges he’s faced in the industry, as well as his deep expertise in the Twilio system and developing IVR solutions. Steve also describes what the state of natural language understanding is today and shares his advice for budding voice developers entering the field.

We also get stuck into his YouTube channel and all the tutorials he’s consistently put out over the years to help new and experienced developers hone their craft. If you are just getting started in voice development, this episode is packed with great advice, resources, and motivation to get you going!

Highlights

  • Learn more about what Dabble Lab does and what led Steve to its creation in 2015.
  • The challenges Steve faced with trying to develop multiple products simultaneously.
  • Find out more about Dabble Lab’s clients and the types of solutions they are looking for.
  • The different scenarios and case studies in which AI’s and bots are a good fit for business.
  • Managing tailored communications for Twilio and the AI bots being developed for IVR’s.
  • Why humans and bots don’t need to be separated and how they work better in tandem.
  • Discover how Twilio helps to classify calls that need a human response or a bot response.
  • The new trends and shifts in consumer behavior when engaging with contact centers today.
  • The different ways companies can maximize the value of their individual human agents.
  • Changes in brand loyalty and why providing the best service is more crucial than ever before.
  • Steve shares his top tips and advice for someone who is just getting into voice tech today.
  • Advice for using Alexa, Jovo, and Rasa, and why starting points really depend on your goal!
  • Why you cannot underestimate the design process of the conversational user experience.
  • Handling bot fallback and the best practices and templates for software design patterns.
  • Find out more about the Dabble Lab YouTube channel and the tutorials you’ll find there.
  • How to avoid the anti-pattern: The golden hammer Steve wants developers to know about.
  • Dealing with inevitable failure and the importance of setting goals and objectives early-on.

Quotes from the show

[16:13] Bots and humans don’t need to be separate… They work better in tandem.

[19:23] Generally, the goal for any company is to maximize the value of its individual human agents.

[21:00] Consumers have more choice today than they ever have.

[26:35] The biggest mistake I made was underestimating the complexity of designing the CUI

[43:35] You cannot figure out anything without failing. In tech, failure is part of the job.

Links from the show

About the author

Carl Robinson
Carl Robinson

Carl is the host of the Voice Tech Podcast. Since launching in April 2018, Carl has conducted scores of in-depth interviews with voice industry experts, building one of the most well known media brands in the voice AI space.

He also publishes Voice Chops Tuesday, the number 1 voice technology newsletter, enjoyed by thousands of voice tech fans each week.

Carl is a startup founder, product manager and data scientist, and recently presented a model for voice emotion conversion at ICASSP 2019.

To contact Carl, use the links in this box to send an email, tweet or message.

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