Aside from having an excellent product, one of the best ways to foster adoption is by building community support early on. One company that has reaped the rewards of taking this approach, is Rasa, an open-source, natural language understanding framework that helps companies build mission-critical contextual assistants, and its co-founder and CTO, Alan Nichol, joins us today.
We kick this episode off by learning more about Rasa’s mission to become the no-brainer technology for building conversational AI. They are achieving this through their relentless commitment to community, developer empowerment, and by what Alan calls a ‘no fairy-dust attitude.’ Building conversational AI is not easy, which is why Rasa is inviting developers along for the journey. From there, we move onto why Alan believes it’s important to get products in front of users at soon as you can. Rather than waiting for full development, if you get what you can into people’s hands and let them use it, the feedback will be much richer, culminating in a better outcome.
We then move into discussing the benefits of open-source. There are almost an infinite number of advantages according to Alan, from increased innovation surface area to the ability to squeeze out extra performance. However, the financial realities are important, and we discuss how Rasa’s enterprise products fulfill these needs.
We round the show off by diving into the five levels of conversational AI and where we currently are, why intents are hindering the scalability of these products, and what’s in the pipeline for Rasa.
- Rasa’s ‘elevator pitch,’ what they do, who they serve, and what they’re trying to build.
- What Alan learned from reaching out to the community so early on when building Rasa.
- Learn more about two of the main pieces of Rasa: NLU and entity extraction.
- Find out more about the training process and how the customer provides the data.
- Some of the problems that Alan sees with the timeline of most conversational AI projects.
- Why Alan believes in getting a product in front of people as soon as possible.
- How Rasa deals with bias, and what they do to improve the datasets.
- Rasa’s compatibility with larger platforms and why it’s a tenuous space.
- The main benefits of being open-source, for the user, the developer, and the company.
- Rasa’s enterprise product and how they view it separate from the technical side.
- Case studies: Find out about Eddy Travels and McDonald’s use of Rasa.
- Find out how Rasa has adapted for voice and the work that still needs to be done there.
- Getting started: What developers can do to dip their toes in the Rasa waters.
- User management: Some of the challenges that come with managing multiple users.
- How Rasa supports collaboration and the tools and practices they have in place.
- The five levels of conversational AI: What they are and where we currently are.
- Why Alan believes that getting rid of intents is necessary to move to the next level.
- Alan’s advice for people wanting to enter the AI space, and what’s in store for Rasa.
Quotes from the show
[14:43] If you’re building conversational AI, you use Rasa. That’s where we’re headed.
[13:23] To build a good assistant, build a bad assistant, then give it to people to test.
[24:32] If you think that defensibility is having a secret algorithm, you’re living in a fantasy
[42:06] We’re trying to build a good foundation and then build the right tools on top of that.
Links from the show
- Manning books << 40% off all books code: PODVOICETECH19
- Voice of Healthcare Summit << 30% off with VOICETECHCARL
- Robocopy Conversation Design Course << 50% off with this link
- Voice Tech Pro listener upgrade << no ads, early access, bonus content
- Alan Nichol on LinkedIn
- Alan Nichol on Twitter
- Alex Weidauer on LinkedIn
- Rasa Enterprise
- University of Cambridge
- Rachael Tatman
- Rachael Tatman on LinkedIn
- Eddy Travels
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